PAYMENT POLICY

For your convenience, we try to offer the best payment options. Currently, we have the following payment options:

♣ Online payment provide by PesaPal:

♦ Mobile money payment ( M-Pesa, Yu-cash and Airtel Money)

♦ Credit or debit card option

♣ Online PayPal for clients out of Kenya.

♣ Payment by cash or by M-Pesa to our till number 79922 on delivery

In order to make a payment using your Mobile money transfer service, please go through the following steps depending on your service provider:

Safaricom (M-pesa)

♣ Go to the M-PESA menu on your phone

♣ Select Lipa na M-PESA

♣ Select Buy Goods and Services

♣ Enter the following till number: 79922

♣ Enter the total amount

♣ Enter your PIN and then send the money

♣ You will receive a transaction confirmation SMS from M-PESA

♣ SMS your confirmation code and email to 0722-476689

Once SMS is received, you will receive an e-receipt from KopoKopo on behalf of Elegantly African Ltd before end of day.

To pay online via our platform partner, please select the preferred payment option and confirm your order. Follow the steps below. Once payment is accepted, you will receive a confirmation of your order by email.

In case of error, you can contact our Customer Service for further assistance on:

Customer Care

Email: [email protected]
Phone:0722-476689
Hours of operation: Mon-Fri (8.30am-5pm), Sat (10am-2pm)
You can also try checking:

♦ If the information transmitted to the payment terminal such as account details, billing address, password and PIN are valid.

♦ Check your internet connection.

♦ Check with your mobile service provider.